Terms and Conditions
MOK Retail Purchase & MOK E-commerce Terms and Conditions
1. Introduction
Welcome to MOK ! Before completing a purchase, we kindly ask you to thoroughly read and comprehend these Terms and Conditions. By making a purchase from MOK (either in-store or through the MOK Website or APP), you agree to adhere to these terms.
2. Orders and Payment
2.1. Order Confirmation: Upon placing an order, you will receive an order confirmation via email, serving as acknowledgment that we have received your order.
2.2. Pricing: Prices for our beverage and snack products are as displayed on our website or in-store at the time of purchase. We reserve the right to modify prices without prior notice.
2.3. Payment: We accept various payment methods, including credit/debit cards, e-wallets, authorized payment gateways, and cash (for in-store purchases). Full payment must be made at the time of purchase.
3. Shipping and Delivery
3.1. Shipping: We provide shipping options, and estimated delivery times will be provided when you place an order. Any applicable delivery charges will be clearly stated during the checkout process.
3.2. Delivery Delays: While we strive to meet delivery timelines, we are not accountable for delays caused by unforeseen events, such as weather conditions, transportation issues, or other circumstances beyond our control.
4. Returns and Refunds
4.1. Returns: We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the return process.
4.2. Refunds: Refunds will be issued according to our return policy and may be subject to a processing fee.
5. Cancellations
5.1. Order Cancellations: You may cancel your order before it is shipped or prepared for pickup. Please contact our customer service team to request a cancellation.
6. Events Beyond Our Control
6.1. Force Majeure: MOK shall not be liable for any failure to perform its obligations under these terms if such failure is due to events beyond our control, including but not limited to acts of nature, strikes, pandemics, or government actions.
7. Privacy
7.1. Privacy Policy: Your personal information will be handled in accordance with our Privacy Policy, available on our website.
8. Amendments
8.1. Changes to Terms: MOK reserves the right to modify or amend these Terms and Conditions at any time. Changes will be effective upon posting on our website.
Vouchers / Promotion Terms and Conditions
1. Promotion Overview
1.1. This promotion is offered by MOK , hereinafter referred to as "the Company." By participating in this promotion, you agree to the following terms and conditions. Please read them carefully.
2. Price, whichever is Higher
2.1. In cases where multiple discounts or promotions are applicable to the same product or service, the customer will be entitled to the higher of the available discounts. The price applied to the purchase will be the one that provides the customer with the greatest discount.
3. Voucher and E-Voucher Terms
3.1. Voucher and e-voucher (electronic voucher) usage is subject to these terms and conditions.
3.2. Vouchers and e-vouchers can only be redeemed for eligible products or services as specified by the Company.
3.3. Vouchers and e-vouchers cannot be redeemed for cash or used for any purpose other than their intended use.
4. E-Voucher Redemption in-App
4.1. E-vouchers can be redeemed exclusively through the Company's official mobile application (the "App").
4.2. To redeem an e-voucher in-app, customers must follow the redemption instructions provided in the App.
4.3. E-voucher redemption is subject to availability and any restrictions set by the Company.
5. Expiry Date
5.1. Each voucher or e-voucher may have an expiry date specified on it. Expired vouchers or e-vouchers will not be accepted or honored.
6. Limitations and Restrictions
6.1. Vouchers and e-vouchers may be subject to limitations and restrictions as specified by the Company. These may include usage limitations, product restrictions, and redemption restrictions.
7. Discretion and Amendments
7.1. The Company reserves the right to amend or cancel any vouchers, e-vouchers, or this promotion at its sole discretion without prior notice.
7.2. The Company reserves the right to refuse or discontinue the use of vouchers, e-vouchers, or participation in the promotion if it suspects fraudulent or unauthorized activity.
By participating in this promotion, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact our customer support.